Policies

Pricing Policy

The pricing is on this website is our most up to date pricing.Prices are subject to change. Gift Certificates, Series Packages and Spa Time Certificates are redeemable at full value for a year past the purchase date.

Cancellation Policy

Due to our commitment to service all of our clients, we require 24 hours notice on all appointment cancellations. Failure to provide proper notice will result in a charge of 50% of the service fee.

A fee of the full service price will be charged for no shows.

We require 48 hours notice for groups, couples and services of 2 hours or more.
All appointment reservations must be held with a credit card or pre-paid. Deposits  of 50% are required for services of 2 hours or greater, groups and couples are non-refundable. Deposits are transferable with proper cancellation notice.

Privacy Policy

We collect and retain information submitted to our website solely for the purpose of customer service and order fulfillment. The information gathered is not shared with any parties outside of Urban Sanctuary, LLC. Your personal information is accessible only by designated Urban Sanctuary, LLC customer service and administrative staff. No individual account information such as payment history, billing information or other sensitive information is stored on this site or accessible by any third party.